Warranty Policy
Duke Engineering Solutions LLC has a limited 1-year warranty on all DES Tool Storage products for manufacturing flaws and defects. This warranty is at the sole discretion of DES and its employees involved in the warranty process. DES will determine if the issue at hand is covered under warranty, and if so, will take steps to resolve the issue with the customer. This will typically be reconciled with a direct replacement or substitute at the discretion of DES but is not limited to these terms.
While warranty terms are outlined above, we will always work with you to make things right and do our best to make our customers happy. If you have an issue with our products, please contact us and we’ll help you.
All off-road, performance, Porsche, Raptor, and similar products manufactured and sold by DES have a limited 1-year warranty for manufacturing flaws and defects unless specifically outlined in the product description as stated otherwise. Due to the nature of performance parts, if a part has been used and found to be subjected to abuse, all warranty is void regardless of timeline. This is at the sole discretion of DES and its employees involved in the warranty process. The nature of our high-performance parts leads to instances of very high stress and can sometimes lead to unintended or premature failure and as such is the nature of motorsports, racing, and high performance. DES will determine if the issue at hand is covered under warranty, and if so, will take steps to resolve the issue with the customer. This will typically be reconciled with a direct replacement or substitute at the discretion of DES but is not limited to these terms.
We will always work with our customers in the event there is an issue, please contact us if one arises.