The Fine Print
Nobody likes the Fine Print, right? Well, we gotta have it, but that doesn't mean it's gotta be boring. Read on to find key data on our Terms and Conditions, Returns, Exchanges, and more!
(take a deep breath).
Terms and Conditions: All products affiliated, manufactured, distributed, or otherwise sold by Duke Engineering Solutions LLC and DBA DES are sold at the end user's own risk and liability. Duke Engineering Solutions LLC holds no liability for damages, injuries, loss of life, limb or assets from the use or misuse of its products. All products made and/or shipped by Duke Engineering Solutions LLC are for offroad use only if applicable and are at the purchaser's and/or end users responsibility to be used correctly and adhere to local, federal, and municipal laws. Use all DES products at your own risk. Don't hurt yourself or others, mmkay?
Returns Exchanges, Refunds, and Cancellations Policy: All standard products must be returned postmarked within 30 calendar days of purchase. Buyer must pay all shipping fees for the return and the sale is subject to a restocking fee if the order is damaged, opened, or if it is a custom order. If the item is damaged beyond repair, the customer is responsible for all losses and fees. If the item is returned outside of the 30 day window, we may still be able to refund the customer based on the details. As always, we strive to take care of our customers by any reasonable means necessary and will work with the customer to find a suitable solution that benefits both parties. Please reach out to us if you have an issue with our products. We want to make the absolute best parts and soutions for you, so please let us know if we haven't done that and we'll correct the issue immediately. We do give refunds and cancellations on a case-by-case basis depending on the nature of the order. Custom orders are not subject to full refunds due to the nature of the order. Standard products subject to restocking fee outlined above if outside the normal return window or other circumstances apply. Rest assured, we will help you as much as we can and we want you to be happy with us, our products, and your experience.
Business Address and Exchanges/Returns: Duke Engineering Solutions 1910 East 4th Avenue PMB 6 Olympia WA 98506-4632 Please tell us if you ship something to us! We need to know to expect it.
Order Fulfillment Policy: It is our mission to ship your parts within 5 business days via UPS Ground. We take great pride in shipping our items quicky and keeping them on the shelf. If some items are in low stock, we will make note of it on the item page or email you directly. We will always stay in regular contact with you on the status of your order and you can check in with us at any time to find the status of your order. Relax, you're in good hands!
Contact us: Message us through this page, Facebook (Duke Engineering Solutions), IG (@DukeEngineeringSolutions), or email Trevin@DukeEngineeringSolutions.com. Phone contact is by appointment only and we'll have a posted phone number soon. Please email us for an appointment.